Enter Support Request Directly
We love to talk and correspond with our customers. Please use the form below to submit a question, problem, service request, or possible product bug to Sound Devices' Tech Support team. You may also send an e-mail to [email protected], or contact us by phone toll-free (U.S.) at (800) 505-0625 or (outside the U.S) +1 (608) 524-0625 Monday – Friday between the hours 8:30 to 17:00 U.S. Central Time (GMT-6).
- Telephone (US): 800-505-0625
- Telephone (Intl): +1 608-524-0625
- [email protected]
Support requests entered above are sent directly to the Technical Support Department. Sound Devices will respond to your inquiry within one business day.
You will receive an auto-generated e-mail referencing a "case" number. If a product requires servicing, that case number becomes the return authorization (RA) number. Sound Devices use case numbers to simplify tracking inquiries and service requests. Please note that an e-mail address and a brief question or description are required to receive a reply. As always, Sound Devices is committed to maintaining the privacy of our valued customers.
IMPORTANT NOTICE – DATA & CONFIGURATION BACKUP
It is the responsibility of the customer to create a backup of any data or configuration information contained on drives or within a unit before sending the product for repair. In some cases it may be necessary to format a drive or change configuration settings on a unit as part of the troubleshooting or repair process. Sound Devices is not responsible for customer data sent in with units for repair. If data has been requested to be off-loaded as part of the repair, Sound Devices may attempt to retrieve it, however, this is not guaranteed. The customer should always assume that formatting media and making configuration changes will be part of the troubleshooting or repair process.
By sending your unit in for repair, you agree that Sound Devices is not responsible for the retention or retrieval of any data or configuration information from the unit or media and that Sound Devices is not liable for the storage of any retrieved data.